Shipping & Returns
Delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed. Ground delivery to Hawaii and parts of Alaska may take more than 7 business days. You may choose to select Two Business Day or Next Business Day air services for expedited delivery. At this time we do not offer Saturday delivery.
Two Business Day
Delivery occurs in 2 to 3 business days after processing begins, pending availability and credit card verification.
Next Business Day
Delivery occurs the next business day (excluding holidays) if placed by 12PM ET, pending availability and credit card verification.
Delivery occurs the same day if placed by 12PM ET Monday-Friday or by 10AM ET on Saturday, pending product availability and credit card verification. Signature required. Complimentary if you pay with your Barneys Credit Card (discount applied at order review). Same Day Delivery is not available on Sundays, Holidays and may be temporarily unavailable. Not valid on orders containing pre-order items.
Same Day, Next Business Day and Two Business Day orders are given top priority.
For Same Day shipments:
Orders placed Monday-Friday before 12PM ET will arrive between 5-8 PM ET (excluding holidays).
Orders placed on Saturday before 10AM ET will arrive between 3-6 PM ET (excluding holidays).
Same Day Delivery is not available for orders placed on Sunday and may be temporarily unavailable.
For Next Business Day shipments:
Orders placed Monday-Friday before 12PM ET will begin processing that day (excluding holidays).
Orders placed after 12PM ET will begin processing the next business day (excluding holidays).
Orders placed after 12PM ET on Friday will begin processing the following Monday (excluding holidays).
Sneaker Shoes Store will contact you with a follow-up email if the merchandise you have selected is not available at the time of order processing.
You will not be charged for any item until it has shipped from our distribution center.
You will be contacted by e-mail with a tracking number when your order leaves our distribution center.
Please note: a customer signature is required for Same Day, Next Business Day and Two Business Day deliveries, gift card orders and all shipments over $500.
Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within 5 business days. For Same Day Delivery, you will be notified shortly after your order is placed.
If you are not delighted with your purchase, Sneaker Shoes Store offers complimentary returns: simply return the item in its original condition within 30 days for a full refund, less any original shipping costs if applicable.
To receive a refund based on purchase price of the item(s) and in the original form of payment: 1. All merchandise must be returned within 30 days of the original purchase date.
2. The merchandise must be unworn, in saleable condition with tickets attached.
3. The merchandise must not be altered.
Sale merchandise may not be returned after 30 days. Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package.